Technical Account

Location: Rome / IT

---

About Position

You will be in charge of managing existing assignments and increase share of wallet on a number of important corporate clients and leads based mainly (but not only) in Italy
You will oversee and address our customers' technical needs and provide accurate technical service before and after the point of sale, ensuring customer satisfaction.
As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience as well as being able to interact with IT and ICT senior staff.
You should also be results-driven and aspire to achieve specific goals.
Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships.

---

Requirements

• Proven successful work experience as a Technical account manager
• Solid technical background with hands on experience in digital technologies
• Experience in writing technical documentation
• Ability to gasp customers’ needs and suggest timely solutions
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills

---

Main Tech knowledge

• Web Development
• Mobile Development
• Network Architectures
• Agile development

---

Responsibilities

• Provide technical support for clients and support pre-sales and post-sales processes
• Analyse customers’ needs and suggest solutions and products to meet their requirements
• Rationalize technical requirements and liaise with technical department to address developments and evolutions
• Liaise with the marketing & sales department to win new business and increase sales
• Establish best practices
• Keep track of sales performance metrics

---

Deadline

• Apply with your resume and motivation letter by 19th June 2018.